FAQ

What are personal alarms?

Personal alarms are known by many names such as medical alarms, alert pendants, emergency buttons or fall detection alerts. Essentially personal alarms are devices that can be worn around the neck on a lanyard like a necklace. They have an emergency SOS button that is pressed in event of a fall or other medical emergency. They usually used by the elderly, persons with disabilities, lone workers etc.

 

 Who should use a personal alarm?

Elderly, seniors, lone workers, remote workers, or other persons with medical conditions such that there is a possibility they may experience a fall or other emergency. By wearing our personal medical alarm they are able to simply hold the SOS button for assistance. Or if a fall is detected their emergency contacts will automatically receive an alert.

 

How can I get support with setting up the device or any other issues?

Our personal alarms are very easy to set up. If you need any support, simply contact us and we will guide you through the set up.

 

Is the fall detection alert included in your personal alarms?

Yes. The fall detection can be switched on or off. If the wearer experiences a fall, the personal alarm fall detection automatically sends an emergency fall alert to the three nominated contacts.

 

 Are there any on-going costs?

Yes. Our personal alarm uses a mobile sim card. Credit with Telstra costs $39 per 6 months on their 'Casual' pre-paid plan. Apart from this there are no on-going costs or contracts to use our personal alarms.

 

 Do your personal alarms come with a warranty?

Yes, all our personal medical alarms come with an 24 month Australian warranty. Other products come with a 12 Australian warranty.

 

Can I receive a personal alarm for free using government funding?

Possibly. However, the process can be very time consuming and you may perfer to consider purchasing with your personal funding. We have written an article that provides information about government funding here.